3PL Assistant Regional Manager - Jumia at Jumia Nigeria

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia's ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.  

We are recruiting to fill the position below:

Job Title: 3PL Assistant Regional Manager- Jumia

Location: Lagos
Job type: Full Time
Department: Logistics

Job Objective

• As 3PL Assistant Regional Manager, you will report to the Regional Manager and support in establishing and maintaining working relationship with new and existing Partners within the specified region.
• You would drive regular operations with the hubs and maintain excellent Partner engagement and good customer service experience.

Key Responsibilities

• Monitor daily operations of operational offices within the region.
• Provide support to hubs on daily Dispatch activities
• Drive processes and procedures with clear expectations using defined metrics
• Drive compliance on agreed KPI’S and delivery dates
• Monitor regional customer satisfaction and drive continuous improvement
• Monitor rider performance and compliance
• Conduct regular partner visitation to perform audits and compliance checks where necessary.
• Monitor shipments milestones that are reported and ensure that PODs are available for all deliveries within 24 working hours of a delivery having been made.
• Ensure daily reporting, weekly, quarterly, and operational KPI are maintained
• Ensure continuous improvement at partner locations
• Conduct regular hub trainings where necessary

Qualification and Experience

• Effective communication skills (Written & Verbal)
• Ability to take ownership and initiative to address partner issues.
• Proficient in organizational skills
• Proficient in Microsoft Excel
• Good Analytical skills
• Good Intra and Interpersonal skills
• Effective time management skills
• Ability to think outside the box
• Crisis Management
• Ability to work under pressure
• Availability to work extra hours when needed, including weekends and holidays.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.