Relationship Manager at TalentPool Nigeria

TalentPool is Nigeria's emerging human capital solutions company providing a wide range of human capital and business support solutions to businesses. We work with our clients to provide bespoke solutions and hiring that addresses core human capital challenges through talent search, training, background checks, payroll management and outsourcing. Our expertise is in supplying extraordinary candidates and exceptional service. We pride ourselves in our ability to deliver results mely, meet actual business needs and yet exceed the exceptions of our client.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Nigeria
Employment Type: Full-time

Job Brief 

• We are looking for a Relationship Manager to build and preserve trusting relationships with our customers.
• We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
• To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
• We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
• Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.

Responsibilities
Relationship Manager responsibilities include: 

• Building positive relationships with customers 
• Assisting with generating new business and meeting targets 
• Identifying opportunities for greater profits 
• Understand customer needs and develop plans to address them 
• Identify key staff in client companies to cultivate profitable relationships 
• Resolve customer complaints quickly and effectively 
• Forward upselling and cross-selling opportunities to the sales team 
• Promote high-quality sales, supply, and customer service processes 
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships 
• Gain solid knowledge of competitors 

Requirements 

• BSc / BA in Business Administration or similar field
• Proven experience as a Client Relationship Manager 
• Knowledge of customer relationship management (CRM) practices 
• Experience in sales or customer service is preferred 
• Problem-solving attitude 
• Excellent communication skills 
• Aptitude for fostering positive relationships 
• Teamwork and leadership skills 
• Customer-oriented mindset.

Application Closing Date
13th September, 2021.