Customer Service Executive at DreamWorks Integrated Systems Limited

DreamWorks Direct is an Information Technology (IT) company based in Lagos Nigeria. Under the Company and Allied Matters Acts 1990, DreamWorks Direct with registration no RC 509142, was registered in 2004 as a corporate entity to provide sales and support of different brands of Computers, Printers, Projectors, Software, Office & Home Appliances and Much More.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Generate sales leads for our products (computers, phones, accessories as well as home & office appliances)
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• At least a Bachelor’s Degree in a relevant field.
• 3 - 5 years of experience.
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritize, and manage time effectively

Application Closing Date
13th September, 2021.