Oracle Analyst at Development Alternatives Incorporated (DAI)

Development Alternatives Incorporated (DAI) is an international development company. For more than 45 years, we have worked on the frontlines of international development, tackling fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. Currently, DAI is delivering results that matter in some 80 countries.

Our development solutions turn ideas into impact by bringing together fresh combinations of expertise and innovation across multiple disciplines. Our clients include international development agencies, international lending institutions, private corporations and philanthropies, and national governments.

We are recruiting to fill the position below:

Job Title: Oracle Analyst

Job Code: 5916
Location: Lagos, Nigeria
Department: MIS
Work Location: Serbia
Hiring entity: DAI Global LLC Representative Office in Belgrade or Regional Corporate Office
Reports to: Director, MIS 

Function of the Position

• This position will provide ‘techno-functional’ production support for the HMG and EU business units. The primary focus will be daily EBS 12.1.3 post production support with a secondary focus on Oracle Cloud support.

Duties and Responsibilities

• Oracle EBS 12.1.3 production support
• Provide day to day application and technical support to business end-users to troubleshoot issues encountered in Oracle.
• Primary focus will be troubleshooting/supporting EBS 12.1.3 issues.
• Identifying persistent problems and work with key stakeholders to address the root causes.
• Coordinate with hosting and support partners to log and resolve issues.
• Log and track Oracle Service Requests (SRs) as necessary.
• Develop functional and technical design documents to include detailed data mapping documentation, unit testing, and migration documents.
• Responsible for unit and integration testing of development work.
• Troubleshoot, Oracle reports (both seeded and custom) alerts, workflows, extensions, and personalizations.
• Oracle Cloud application development.
• Additional duties may be assigned depending on evolving business needs.

General Qualifications  

• Bachelor’s Degree and 5 years of functional Oracle experience or 3 years of functional Oracle experience and a Masters Degree. 
• Candidates must be available to support / work in the GMT timezone.
• Ability to research, troubleshoot and support complex system customizations.  
• SQL skills are mandatory (familiar with tools such as TOAD, SQL Developer desired).
• Two years of experience in a customer support role.   
• A ‘customer service’ mentality with the confidence to lead by example. 
• Must be able to maintain a high degree of professional integrity and a positive ‘can-do’ approach.  
• Excellent written and verbal communication.  
• Work effectively within a team and display good communication skills.
• Organized and self-motivated.
• Equivalent combination of education and experience will be considered.

Preferred Qualifications:

• Experience with automation and simplification of tasks.
• Experience with Oracle Cloud Financials and Projects.
• Technical knowledge of Oracle EBS 12.1.3, specifically in the Financial modules (GL, AP, AR, FA, CM, iExpense, Procurement, and iProcurement).
• Experience in Oracle Projects Costing & Billing module is ideal.
• One or more years of experience with Oracle Cloud (Financials and Projects).  

Application Closing Date
Not Specified.