KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets.
We are recruiting to fill the position of:
Job Title: Head, Application Management
Job Type: Full time
Sector: Banking / Mortgage
The individual will be responsible for the Core banking and Enterprise Applications; supervise the daily technical, business, and functional support/deliverables to internal and external customers in line with the strategy of the company. Also, to ensure agreed SLA on Services availability of applications are met, and adherence to policies, processes and procedures.
The job profile implies that the job occupant should be a perfectionist, who is capable of working in a specialist or technical area of expertise.
The incumbent should be organized, thorough, enjoy challenging situations and have the persistence to see a job through to conclusion. Getting things right, attention to detail, ensuring quality and standards are met and reducing error to a minimum are important factors in this position.
Researching and gathering facts, working with formulas and to specifications could also be part of the job.
Provide the best possible solution to problem solving or decision making by conscientiously testing, examining facts, trying different alternatives and careful strategic planning.
Consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the root cause, identify and develop a practical solution, communicate findings and implement action to resolve the problem.
Be systematic and logical in her approach to decision making, ensuring that all the necessary facts and information are available and accurate, and that any decisions taken and acted upon have been carefully considered.
Introduce monitoring systems that identify whether individuals or the organization are achieving their objectives, as well as any variances in terms of goals and timescales. Ensure that corrective action plans are formulated and implemented.
Support others and provide practical knowledge, competence and expertise.
Work as part of a team and demonstrate tolerance, understanding and consistency when dealing with others.
Continually seek out opportunities. Practice and encourage a culture of strategic excellence.
Create a culture of continuous improvement.
Retain a formal and professional manner, reflect on difficult situations and stand back from people and remain unemotional in order to resolve problems objectively.
Skills and Capabilities
Ensure that the company’s IT strategies and policies regarding Core Banking and Enterprise/Corporate Applications are met.
Ensure continuous availability and effectiveness of business applications for users.
Liaise with the application vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements.
Supervise local enhancement to application i.e. design, development, testing and implementation.
Supervise enhancement to Corporate/Enterprise applications i.e. design, development, testing and implementation. Identify requirements for software integration change resulting from project activities.
Prepare reports regarding activities on the platform as required.
Digitize processes, platforms and products developed within the group.
Key Performance Indicators
Customer service rating
Process & Others:
Number of Unscheduled downtime due to application related problems
% Service Desk issues resolved within SLA
Number of enhancements identified and deployed successfully
Application Monitoring /Downtime
Application Update /Deployment
Disaster Recovery and Monthly IT System maintenance
Zero sanctions from breaches on software licenses
% implementation of quarterly disaster readiness
Projects completed with other business units
Risk & Control:
Number and value of fraud perpetrated due to application/Support lapses.
First Degree in any discipline
Minimum of 6 years post qualification experience of which at least 4 must have been in the Financial Services Sector and 2 years in a supervisory position
Knowledge of programming standards, debugging methods and service level management
Knowledge of banking operations and product knowledge
Understanding of application life cycle management, application management and monitoring
Excellent understanding of IT security and Testing Methods
Strong capabilities in project management, product management, process engineering, scrum, software development & IT operations (DevOps), software requirements analysis, quality assurance, and service delivery
Strong leadership, supervisory, coaching, mentoring and people management skills
Strong strategic planning, problem solving and execution skills
Excellent interpersonal skills with the ability to build rapport across various stakeholders and effectively communicate and interact with top level management.
Ability to act with integrity, professionalism and confidentiality.