Software Support Trainee at Simplex Business Solutions (SBS) Limited

Simplex Business Solutions (SBS) Limited  - Our Organization is a software development firm in Lagos-Nigeria with over 18years of delivering top-notch customized business solutions to leading businesses in the Financial, Insurance, and Healthcare Industry amongst others.

We are recruiting to fill the position below:

Job Title: Software Support Trainee

Location: Obanikoro, Lagos
Employment Type: Full-time

Role Summary

• The Software Support Trainee provides assistance, advice, and solutions for software problems (such as operating systems, application malfunctions), investigating problems, identifying their root causes, and suggesting solutions and pathways to them while ensuring client satisfaction throughout the product life cycle.

Job Expectation
The Software Support Trainee is responsible for:

• Installation and Implementation of required software;
• Full understanding of business knowledge concerning every industry been supported;
• Installation and configuration of SQL-Server, Crystal Reports, and Internet Information Service (IIS);
• Configure hardware (Server -Workstation) communication. (Peer-to-peer, Bus, or STAR LAN);
• Configure IBS parameters for seamless communication with database server and Import/Export data as required;
• Manage effectively the transfer of existing data into the new system manually or electronically. (Giving pros/cons to the client before choosing best method);
• Give training with understanding to the client on the effective use of the solution;
• Give technical training to key IT staff to manage the back-office processes required for the software;
• Train user to use the software without hiccups;
• Prompt response to client complaints;
• Project Deployment skills
• Develop manuals (User & Technical manuals) for clients both in hard and soft copies;
• Ensure the timely and successful delivery of our solutions according to client’s needs and objectives;
• Works in conjunction with Software Development team, Tech Support staff, and end-users to develop quick, effective solutions to software problems;
• Assist Head of Department in meeting departmental quotas;
• Other assigned duties for business growth.

Qualifications & Skills Required

• Minimum of a First Degree in Technology related courses;
• 1 - 2 years of software support related experience
• Experience in using and supporting related software applications will be an added advantage;
• Basic support skills (Troubleshooting, Reporting, Database Management, Programming skills);
• Basic experience with SQL Database, Crystal Reports, Cloud Services, MS Office),
• An organized approach to work and ability to quickly grasp technology service solutions and their business logic;
• Excellent Customer Relationship Management
• The ability to work well with people at all levels (technical, non-technical, etc.)
• Good communication, listening, and understanding skills;
• The ability to prioritize and manage several tasks successfully;
• Good attention to detail.

Salary
N80,000 - N150,000 / month.

Application Closing Date
31st December, 2021.