Customer Care Assistant at the Place (Smackers Limited)

The Place - We are a fast growing, world class, and dynamic, multi-billion Nigerian conglomerates, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are a profitable player in the QSR sector of the Hospitality industry in Nigeria with great prospects and staff strength of over 1000 employees. Currently, our operations span across 17 locations in Lagos and Abuja, Nigeria, with rapid expansion plans to penetrate more locations in the short to medium term.

We are recruiting to fill the position below:

Job Title: Customer Care Assistant

Location: Lagos
Job type: Full-time

Job Responsibilities

• Handling enquiries/ issues from customers over the phone 
• Daily compilations of shift and CCTV reports across all outlets
• Daily compilations of customer feedback (hard & electronic copy) across all outlets
• Daily compilations of google feedback, Instagram and Jumia review across all outlets
• Daily compilation of proposed new locations suggested by customers across all outlets
• Compilations and consolidation of customer feedback
• Compilations of number of staff complaints across all outlets
• Management of WhatsApp enquiries and issues across all outlets
• Management of all customer database across all outlets
• Daily compilation of defective issue log across all outlets
• Management of our company's website
• Management of our customer service website
• Management of our google review website

Requirements

• Educational background - OND/HND
• Good use of microsoft office/ ability to accurately key information in database
• Outstanding phone and email etiquette
• Exceptional communication and persuasive skill

Application Closing Date
23rd September, 2021.