Reservation Officer at Inagbe Grand Resort and Leisure

Inagbe Grand Resort and Leisure, a Resort on the Snake Island, is recruiting to fill the position below:

Job Title: Reservation Officer

Location: Snake Island, Lagos
Employment Type: Full-time
Industry: Hospitality

Summary

• The Reservation Officer responds to reservation requests from guests, Sales agents, and referral networks made through various communication platforms.
• He/She ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation records promptly in accordance with guests' booking confirmations.

Responsibilities

• Assist and advise customers who may be choosing from a variety of accommodation options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Check the availability of accommodation or transportation on the customers’ desired travel dates.
• Help plan the logistics by suggesting options.
• Process payments and sending confirmation details to customers.
• Sort out any issues that may arise with bookings or reservations.
• Sell and promote reservation services.
• Answering any questions customers might have about the reservation process.
• Up-sell, when appropriate, by informing customers of additional services or special packages .
• Provide support to customers who may need to amend or cancel a reservation.

Qualification and Experience

• Diploma, OND, HND or Bachelor’s Degree in any field of study.
• Minimum of 3 years experience obtained in a well-structured Hotel or Resort
• Must have Software knowledge used in the hospitality industry.

Skills and Compentencies:

• Strong math skills and understanding of basic financial concepts
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite.
• Data entry experience.
• Flexible working hours.

Remuneration

• Salary: N70,000 monthly.
• Accommodation will be provided and free breakfast.

Application Closing Date
24th September, 2021.