Client Service Associate at a Marketing and Advertising Company - Outside Peek

Outside Peek - Our client in the Marketing and Advertising Industry, is recruiting an experienced professional to fill the position below:

Job Title: Client Service Associate

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The Client Service Associate will handle all client inquiries, concerns, and complaints in a professional manner.
• He/she would be responsible for collaborating with relevant departments to better address client needs, provide regular updates to management team, and upsell company products where possible.

Responsibilities

• Collaborating with the relevant departments to better address client needs
• Maintaining an accurate record of all existing and potential clients
• Responding to client inquiries in a timely and professional manner
• Measure and report on performance of all digital marketing campaigns
• Head the Client Servicing Function of the Agency & Manage a Team of Client Servicing Professionals
• Provide regular updates to clients on the progress of projects and campaigns
• Identify new business opportunities through client referrals
• Develop open and effective channels of communication with each client
• Participate in marketing campaigns.

Qualifications / Requirements

• Bachelor's Degree in Communications, Journalism, Public Relations, or related field.
• 3 - 4 years of experience working in a PR agency, Advertising, or Digital agency.
• Good knowledge of Microsoft Office Applications - including word, Excel, PowerPoint, communicator, and outlook.
• Track record of over-achieving quota.
• Strong account management handling skills and active listening.
• Excellent communication and presentation skills.
• Must have a bit of experience with events management.
• Ability to remain calm and polite in stressful situations.
• Willingness to cooperate with clients and management to resolve any issues that may arise.

Salary
N120,000 - N170,000 Monthly.

Application Closing Date
30th September, 2021.