Customer Service Executive at Clenn and Peak Co.

Clenn and Peak Co. , a Human Resource Management / Recruitment Company, is recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• We are looking for a qualified customer service executive who will offer excellent customer service and after-sales support. Your main responsibility is to ensure that customers are satisfied.

Your duties will also include:

• Managing large amount of incoming calls and customer inquiries.
• Resolving customer complaints brought to your attention.
• Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Meet personal/customer service team sales targets and call handling quotas
• Conduct quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Generate sales leads

Job Requirements

• A Bachelor’s Degree in Administration or related field.
• A minimum of 3 years' experience.
• Excellent interpersonal, written and oral communication skills.
• Knowledge of CRM systems.
• Excellent knowledge of Ms packages and Google workspace.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Strong phone contact handling and active listening skills.
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N60,000 monthly.

Application Closing Date
30th September, 2021.