Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Learn How to Turn A.I Into Daily Profits! Limited Slots Available | Free Raffle | ₦50K Bonus Offer

HNJ Exclusive Job GOODY Bag - July Week One UPDATE!

De Talents Job Recruitment (3 Positions)

Society for Family Health (SFH) Job Recruitment (3 Positions)

Medecins Sans Frontieres (MSF) Job Recruitment (4 Positions)

Keen British School Job Recruitment (9 Positions)

Macden Communications Limited Job Recruitment (3 Positions)

Tybitx Services International Limited Job Recruitment (4 Positions)

Truck Ambassador Limited Job Recruitment (3 Positions)

Natcom Investment and Development Company Limited (Trading as NTEL) Job Recruitment (9 Positions)

Infinion Technologies Job Recruitment (3 Positions)

Eden Solutions and Resources Limited Graduate & Exp. Job Recruitment (3 Positions)

Growth in Value Alliance (GV Alliance) Partners Limited Job Recruitment (5 Positions)

TheHRHive Job Recruitment (4 Positions)

Wendernek Consulting Limited Job Recruitment (9 Positions)

Oando Plc Job Recruitment (3 Positions)

Latest Graduate & Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Entry-level & Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Johnvents Foods Limited Job Recruitment (3 Positions)

Bedmate Furniture Nigeria Job Recruitment (3 Positions)

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Solution Impact Global Resources Job Recruitment (3 Positions)

Casalavoro Limited Internship & Exp. Job Recruitment (5 Positions)

HNJobs (Recap): Remote / Work-At-Home Job Opportunities

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

MTN Nigeria Job Recruitment (5 Positions)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

Scruples Resource Limited (SRL) Job Recruitment (10 Positions)

Brilliant Performance Solutions Limited Job Recruitment (8 Positions)

Alan & Grant Job Recruitment (11 Positions)

Kiyix Recruitment Hub Job Recruitment (10 Positions)

Palladium Group Job Recruitment (4 Positions)

One Charming Party Job Recruitment (3 Positions)

Unicane Industries FZE Job Recruitment (3 Positions)

Fountain University, Osogbo Academic and Non-academic Job Recruitment (34 Positions)

Smileville Ortho-Dental Limited Job Recruitment (4 Positions)

Reliance Health Job Recruitment (6 Positions)

Timospiden Global Services Job Recruitment (5 Positions)

Family Health International (FHI 360) Job Recruitment (3 Positions)

Vantegral Consulting Job Recruitment (3 Positions)

Elvaridah Limited Job Recruitment (14 Positions)

The Concept Group Job Recruitment (3 Positions)

Elizabeth Maddeux Limited Job Recruitment (6 Positions)

R-DATS Consulting Graduate Internship & Exp. Job Recruitment (3 Positions)

The Vault Recruitment (TVR) Job Recruitment (3 Positions)

Agen Industries Job Recruitment (3 Positions)

Filmhouse Cinemas Limited Job Recruitment (3 Positions)

Bricklane Consulting Job Recruitment (5 Positions)

Kolomoni Microfinance Bank Job Recruitment (5 Positions)


Product Operations Team Lead at Chipper Cash

Posted on Wed 15th Sep, 2021 - hotnigerianjobs.com --- (0 comments)


Chipper is the largest mobile cross-border money transfer platform in Africa. We are a small, passionate team dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.

We are recruiting to fill the position below:

Job Title: Product Operations Team Lead

Location: Nigeria

Job Summary

  • Our Product Operations Team sits within the Operations team and at the heart of Chipper. Product Operations Leads help keep customers happy by proactively resolving customer issues and acting as a point of escalation for more complicated customer support inquiries.
  • The ideal candidate will be someone with a sound understanding of our products and services, strong leadership skills and the ability to lead a team.
  • The Product Operations team works closely with the Product and Engineering teams. It’s about much more than resolving tickets. It’s about helping us also find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.

What You Will Be Doing

  • Managing and developing junior & senior analysts
  • Conducting one-to-ones for staff members, addressing key areas of weaknesses and addressing them appropriately in a timely fashion
  • Provide leadership to the operational staff, ensuring that they understand the controls set by the business and the risks involved
  • Proactively monitor case queues to ensure service efficiency and reduce customer waiting times through effective prioritisation.
  • Assist the junior & senior analysts with complex transactional investigation cases.
  • Proactively identifying patterns and trends within our product offerings. Seeing where we can change our processes, tools, or product to make our customers lives easier.
  • Act as a bridge between customer operation, product, and engineering teams on product issues and bug resolution.
  • Reviewing, setting and maintaining service provider and internal escalation SLA’s in line with business requirements.

What You Should Have

  • Previous experience directly managing staff and supporting senior managers
  • 3-5 years experience in solving difficult customer problems, ideally at a financial services organization or Fintech
  • Excellent people skills with the ability to motivate empower and inspire members of staff.
  • Experience working cross functionally with Engineering, Product, and/or Compliance Teams
  • Be self-driven. You should be self-motivated and enjoy a lot of independence. We are a dedicated, hardworking team that is collectively motivated
  • Have a global mindset and be tolerant of others. We're still growing but we are a company of many cultures and backgrounds
  • Be comfortable with asynchronous conversations and an understanding of your co-worker’s roles
  • Be open to working some nights and weekends on a rotating basis

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *