New Patient Coordinator at Smile 360 Dental Specialists

Smile 360 Dental Specialists - We are the leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019, and 2021 consecutively, by the Nigerian Healthcare Excellence Award”.

We are also the first and only clinic with Orthodontics, Dento-facial Orthopaedics, and pediatric dentistry. Our other services include Oral & Maxillofacial Surgery, Implant Dentistry Endodontics, Family Dentistry, and Periodontics.

Our practice is extremely customer-friendly, ensuring that every visit is stress-free, memorable, fun, and worthwhile. We are passionate about oral health, giving superior customer interaction, and first-class standard services that you would expect in London or Dubai. With proficient and tested professionals committed to making every visit to our world-class luxurious facility seamless and enjoyable at every level.

We are recruiting to fill the position below:

Job Title: New Patient Coordinator

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• A patient coordinator functions as the primary point of contact between health care professionals and patients in a practice. The patient coordinator will perform administrative tasks such as greeting/welcoming patients, answering calls, responding to inquiries, managing schedules, arranging appointments, processing payments, gathering information, and keeping records.
• A patient coordinator will also be responsible for consulting with patients and determining their needs, developing care plans, coordinating patient-care services, educating them about their condition, and working with the clinical team to evaluate interventions.

Job Responsibilities

• Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
• Check-in on the patient regularly and evaluate and document their progress.
• Answer patient calls, emails and questions, including finding insurance estimates.
• Confidentially manage patient accounts
• Work as a team player to ensure each patient receives the best service possible.
• Assist the care team with developing and assessing health interventions.
• Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.
• Check-in on the patient regularly and evaluate and document their progress.

Requirements

• A Degree in Nursing or any related field
• License is required.
• At least 2-3 years' experience in care coordination or clinical practices.
• Good verbal and written communication skills.
• Computer skills and proficiency in Microsoft Office.
• Strong analytical thinking and the ability to handle multiple tasks concurrently.
• Excellent customer service.
• Compassion and empathy.

Application Closing Date
22nd Septemeber, 2021.