Team Member, Enterprise Application Support at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below

Job Title: Team Member, Enterprise Application Support

Location: Nigeria

Job Objective

• To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.   
• To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.
• To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.

Roles & Responsibilities
Documentation of Enterprise architecture baseline:

• Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.
• Ensure up-to-date procedures for both end-users and operators of these systems.

Process Optimization:

• Ensure timely understanding of any new software integration into company systems.
• Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
• Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7x365

Project Delivery Effectiveness:

• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.

Accuracy of application Configuration to reduced errors resulting from  inaccurate configuration of data:

• Take necessary and prompt corrective actions to ensure the achievement of set objectives

Issue Closure within TAT:

• Ensure that support Issue raised by the business are resolved within the agreed TAT.
• Ensure mitigation against future occurrences

Adhoc:

• Render periodic report for management decision making.
• Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.

Candidate Profile

• The candidate should have a First Degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component and a minimum of 2 years' relevant work experience.
• Our ideal candidate should be able to ensure proper documentation of Enterprise Application support process/procedures and Configuration items, ensure up-to-date procedures for both end-users and operators of these systems, ensure timely understanding of any new software integration into company systems etc.

Skills Required:

• Applications support (ASUP L2)
• IT Operations (ITOP L2)
• Problem management (PBMG L3)
• Information security (SCTY L3)
• Service level management (SLMO L2)
• Configuration management (CFMG L3)
• Change management (CHMG L3)
• Release and deployment (RELM L3)
• Supplier relationship management (SURE L2)
• Learning & development management (ETMG L3)
• IT estate management (DCMA L3)

Knowledge Required:

• Change management experience gained within a large / complex operational business environment
• Product Knowledge and Experience
• Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across al

Application Closing Date
24th September, 2021.