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Team Member, Enterprise Application Support at United Bank for Africa Plc (UBA)

Posted on Thu 16th Sep, 2021 - hotnigerianjobs.com --- (0 comments)


United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below

Job Title: Team Member, Enterprise Application Support

Location: Nigeria

Job Objective

  • To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.   
  • To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.
  • To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.

Roles & Responsibilities
Documentation of Enterprise architecture baseline:

  • Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.
  • Ensure up-to-date procedures for both end-users and operators of these systems.

Process Optimization:

  • Ensure timely understanding of any new software integration into company systems.
  • Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
  • Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7x365

Project Delivery Effectiveness:

  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.

Accuracy of application Configuration to reduced errors resulting from  inaccurate configuration of data:

  • Take necessary and prompt corrective actions to ensure the achievement of set objectives

Issue Closure within TAT:

  • Ensure that support Issue raised by the business are resolved within the agreed TAT.
  • Ensure mitigation against future occurrences

Adhoc:

  • Render periodic report for management decision making.
  • Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.

Candidate Profile

  • The candidate should have a First Degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component and a minimum of 2 years' relevant work experience.
  • Our ideal candidate should be able to ensure proper documentation of Enterprise Application support process/procedures and Configuration items, ensure up-to-date procedures for both end-users and operators of these systems, ensure timely understanding of any new software integration into company systems etc.

Skills Required:

  • Applications support (ASUP L2)
  • IT Operations (ITOP L2)
  • Problem management (PBMG L3)
  • Information security (SCTY L3)
  • Service level management (SLMO L2)
  • Configuration management (CFMG L3)
  • Change management (CHMG L3)
  • Release and deployment (RELM L3)
  • Supplier relationship management (SURE L2)
  • Learning & development management (ETMG L3)
  • IT estate management (DCMA L3)

Knowledge Required:

  • Change management experience gained within a large / complex operational business environment
  • Product Knowledge and Experience
  • Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across al

Application Closing Date
24th September, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

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