Customer Experience Officer at a New Private Medical Diagnostic Center - Port Harcourt

A new private Medical Diagnostic Center in the heart of Port Harcourt, Rivers State, seeks to employ a professional for the position below:

Job Title: Customer Experience Officer

Location: Port Harcourt, Rivers

Job Description
Customer Relationship Management:

• In consultation with the Management, implement an effective customer relationship management system to foster customer loyalty across all customer segments
• Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement in the Laboratory
• Provide accurate information to patients to ensure proper preparation for investigations
• Coordination with the internal teams to deliver seamless customer service

Marketing and Sales Support:

• Provide marketing and sales support to the Business Development department as needed
• Generate excitement about the centre and its offerings through web, social media, phone calls and personal interactions with appropriate health information contents
• Contribute to business research and produce engaging collateral to deliver differentiating customer experience

Partner Relationship Management:

• Assist the  Business Development team in establishing value for generating business partnerships
• Oversee the day to day partner operations to ensure fruitful partner experience

Team Support:

• Support in creating synergistic team environment across the organization with information gotten from clients
• Liaise with the Medical Laboratory Scientists to understand their concerns and proactively communicate them to management for improved customer experience 

Qualifications

• Bachelor's Degree in Medical Laboratory Science or any Health Profession.
• 1 - 2 years experience in a similar role will be an advantage
• Prior experience in the healthcare sector is an added advantage.

Skill Set:

• Expert level written and verbal communication skills.
• Attention to Detail.
• Ability to work with minimal supervision
• Empathy
• Accuracy
• Quick to learn
• Computer Savvy Skills: Proficient in Microsoft office suite (Word, Excel and PowerPoint)
• Internet savvy skills

Benefits

• Remuneration is attractive
• Pension available
• Individual and family health Insurance available
• Good work environment.

Application Closing Date
12pm, Monday, 27th September, 2021.