Administrator & Client Relations Officer at Cardinal Torch Company Limited - FOAK Business Solutions Limited

FOAK Business Solutions Limited - Our client, Cardinal Torch Company Limited, an agro commodity trading company is recruiting to fill the position below:

Job Title: Administrator & Client Relations Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Point of contact between management and operations team.
• Maybe the first point of contact for suppliers and customers.
• Responsible for handling bank interactions/correspondence with respect to submission or retrieval of documents or information.
• Liaise with the operations team – agricultural scientists, field operations, and logistics officers on their daily activities and provide support where necessary.
• Work closely with the operations team to ensure that all tasks are completed to schedule and in compliance with relevant legislation.
• Keeping up to date with policies, health and safety, and tax laws.
• Knowledgeable of scheduled trips of the operations team to ascertain current locations/tasks at every point in time.
• Maintenance, renewal, and sharing of company registration and regulatory records when required.
• May be required to use tailor-made agricultural business software.
• Maintenance and renewal of company assets such as vehicle documentation.
• Maintain information database for Cardinal Torch and clients, keeping them accurate and storing them effectively.
• Arrange and coordinate meetings for the management team/board of directors.
• Completing legislative and management records.
• Providing general company information to clients or third parties when required.
• Receive and record invoices and send them out to the finance department.
• Arranging quotations for costing, ordering/buying, hiring, and maintaining farm machinery and equipment.
• General administrative duties including telephone work, writing letters and emails; and maintaining manual and computer filing systems.
• Responsible for basic Human Resource functions.
• Attend to inquiries and solve the basic queries of Cardinal Torch’s customers. For this, the front desk personnel should have some basic knowledge about the company’s products and services.
• Provide a helpdesk service logging customer calls/emails for complaints and resolution.
• Responsible for engaging with foreign clients on requests and appropriate follow-ups for closeout.
• Ad hoc: Attend to all tasks/responsibilities as directed by line manager or requested by management/board of directors.

Requirements

• Minimum of three (3) years experience in a related field.
• Appropriate tertiary education - Bachelor’s degree at the minimum requirement.
• Advanced computer literacy. Proficiency with Microsoft Office – Word, Excel & Powerpoint.
• Exceptional phone etiquette.

Skills:

• Knowledge and experience in organizational effectiveness and relationship management.
• Excellent verbal and written communication skills. Must be an excellent communicator to produce well-written reports and communicating results to a wide range of shareholders.
• Thorough and pay attention to details.
• Customer /client focus as well as Professionalism.
• Records management.
• Time management skills.
• Ability to work on your own and work well with others.

Application Closing Date
24th September, 2021.