Customer Relationship Officer - Female at a Foremost Food Processing Company - PTK Consulting Limited

PTK Consulting Limited - Our client, a foremost food processing company, is recruiting to fill the position below:

Job Title: Customer Relationship Officer - Female

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Degree, or equivalent
• Must have 3- 5 Years experience in similar role
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N100,000 monthly.

Application Closing Date
23rd October, 2021.