Customer Service Intern at Busy Mind Consult

Busy Minds Consult is an HR consulting firm, providing recruitment and other HR services to clients across businesses and sectors, linking candidates to employers.

We are recruiting to fill the position below:

Job Title: Customer Service Intern

Location: Lekki, Lagos
Employment Type: Internship

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verification
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Assist prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Assist communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Knowledge of Ms excel

Job Requirements

• Qualification: HND / B.Sc
• Experience: Minimum of 1-year customer service or similar role

Desired Skills:

• Attention to detail
• Listening and making corrections
• Spotting fibre materials

Salary and Benefit

• N45,000 Monthly Allowance with daily lunch
• Would be converted to employee after successful three months internship.

Application Closing Date
31st October, 2021.