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Customer Service Officer at SIMS Nigeria Limited

Posted on Tue 21st Sep, 2021 - hotnigerianjobs.com --- (0 comments)


SIMS Nigeria Limited - We specialize in the assembly, distribution and sales of consumer electronics from major brands such as - Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Core Responsibilities

  • Receive customers and address all issues concerning their faulty products.
  • Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.
  • Forward all Job Card and faulty products to the service centre supervisor.
  • Preparation of defective parts failure report(Panel, PCB & Compressor )
  • Preparation of daily work report.
  • Daily follow up on the engineers to confirm status of jobs.
  • Responsible for happy calls to customers and dealers.
  • Responsible for spare part request in line with job card details.
  • Responsible for job completion feedback to the customer.

Requirements

  • Candidates should possess a Bachelor's Degree or equivalent
  • Minimum of 2 years experience in a similar role.
  • Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint.

Application Closing Date
10th October, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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