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Collections officers attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment. When agreeable payment terms are not reached, collections officers take further action in order to collect payment on debts.
Collections officers typically work in call center and office environments during daytime, evening, and weekend work shifts, both full- and part-time hours.
Collections officers report to a direct manager or supervisor as assigned and work as part of a large team of collections officers.
Duties and Responsibilities
Collections officers are hired by many types of businesses that serve a large customer base and by collections agencies, but job duties do not vary much from company to company. Core responsibilities for collections officers include:
Make Calls to Clients:
Collections officers attempt to locate and contact clients, primarily over the phone, in order to talk with them about their debts. This includes calling customers at home, at work, and on their cellular phones.
Negotiate Payment Schedules:
Collections officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
Collections officers advise customers on their various payment options. If no payment agreement can be reached, collections officers inform customers of further actions that may be taken to collect overdue debts.
Maintain Customer Files:
Collections officers keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
Collections officers prepare statements to be given to credit departments and banks when customers fail to meet their payment agreements or when no payment agreement can be made.
Collections officers write letters to customers to inform them of their debts. When customers fail to meet their payment obligations and fail to make payment agreements, collections officers write letters to credit agencies, insurance companies, lawyers, and customers’ employers to collect debt without the customer’s aid.
Collections officers answer incoming calls from customers and other individuals.
Skills and Qualifications
Candidates should possess an NCE / OND / HND / Bachelor's Degree with 1 - 2 years work experience.
Collections officers have excellent communication and people skills and use persuasive techniques to collect overdue debts from customers.
Companies that hire collections officers look for professionals with the following skills:
Communication skills: Collections officers need both written and verbal communication skills to draft letters and speak clearly to clients about their payment options, employing persuasion and other tactics in order to collect debts on overdue accounts
Attention to detail: Collections officers are detail-oriented professionals who take accurate and informative notes for client records and follow proper company procedures for debt collection
Data entry: Because collections officers enter information into digital systems, some data entry ability is essential
Computer skills: Collections officers work with multiple types of software programs, which requires good computer skills
Mathematics: Because collections officers work with debts and finance, basic math skills are required.
N35,000 - N60,000 monthly.
Application Closing Date
29th September, 2021.
Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.