Softcom was established in 2007 with a mission to “connect people and businesses with meaningful innovation”. A technology company which aims to solve problems that will connect people and businesses to value that ultimately improves their lives. We want our products to enable inclusion and growth for people and businesses in Africa.
We are recruiting to fill the position of:
Job Title: Community Manager
As a Community Manager for our sales reps communities, the ideal candidate will be responsible for online community management and engagement for people who work in the retail businesses using our products as well as prospects.
The community manager will communicate in the tonality of the audience, seek speedy resolution of issues, and serve as a bridge between our products, and the people they diligently serve as a means of driving connectedness.
The role will also involve monitoring, reporting, and analysis of interactions with community members.
Develop online community engagement strategies to seek out online target audience clusters and lead them to our products and their value propositions.
Content planning and creation, copywriting, scheduling, and deployment on relevant digital media channels and communities.
Engage online followers, guide conversations along the customer journey to lead to desired conversion action, respond to comments/inquiries/complaints and turn followers into recurring customers.
Provide data analysis and metric reporting when needed.
Lead online reputation management and develop crisis management plans to nip negative social media eruptions in the bud.
Other duties as assigned.
Education and Experience
Bachelor’s Degree in Public Relations, Communications or related field.
3+ years of working experience in communications strategy development.
Experience in the startup/investment community is a plus.
Excellent written and verbal communication skills.
Experience and knowledge in copywriting, proofreading and editing.
Ability to use different technology applications to execute work (Google drive, Slack, Calendly, Typeform, Canva etc).
Photo and video-editing skills.
Excellent communication, interpersonal and presentation skills.
Digital Marketing and social media knowledge.
Experience in content production.
Content writing experience for all media platforms.
Proven social media and networking expertise.
Belief: You believe in the company and its mission, in yourself and your ability to get the job done and in your teammates and the sincerity of their intentions.
Ownership: You are dependable. You will do what is required, not what is requested. You see gaps and you continually work to ensure they do not impact the outcomes of your deliverables.
Adaptability: You understand the requirements of working in a company with a startup culture like Softcom and are nimble enough to take on responsibilities that advance the mission and objectives of the organization.
Teachability: Your desire to deepen your knowledge of what you know and to learn what you do not is insatiable. You leverage the people, tools and resources at your disposal to increase your capacity to deliver.
Empathy: You seek first to understand, and then to be understood. Where there is doubt, you err on the side of kindness. You deescalate, you resolve; you constantly seek ways to foster harmony and cohesion with yourself, your team mates and the organization.