At Tuteria, we're driven by a mission to make quality personalized education accessible to everyone. We help learners connect with the best teachers and educational content, while also empowering people to earn income by teaching what they love.
Though we've had some early successes, we believe we can transform the way millions of people teach, learn and access education in Africa and beyond - and that we will achieve this by working with talented people who want to make a change in education and giving them the space, resources and support to do the best work of their lives.
We’re looking to hire a passionate, and enthusiastic Telesales Representative to contribute to generating sales for our company. This includes contacting potential or existing customers to inform them about our products and services, answering questions about our products or the company, asking questions to understand customer requirements and close sales.
In this role, you’ll work with the Learning and Development team to ensure the sales of the company’s educational products and services. You'll also provide insights into clients' needs and how best Tuteria can serve them better.
Our team is small but highly effective, so your voice will be heard and your ideas will make meaningful contributions to the business. This is a full-time role based in Tuteria's office in Gbagada, Lagos.
What You'll Be Doing
Make outbound and inbound calls, messages, and emails to ensure all clients get the best service.
You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Follow up on all customers via phone, email, WhatsApp or any other means of communication to ensure they purchase our products.
Perform other activities assigned from time to time.
You should have:
At least 3 years experience in a Customer Experience or Learning Support role especially in an education company.
A background or experience in education will be an advantage.
First-class command of written and spoken English, with a clear, mature accent that inspires confidence in customers.
Strong negotiation skills, be able to persuade or convince customers, and go to any length to close sales fast.
A functional laptop, and the ability to use the computer very well especially MS Excel and Google Docs.
A knack for talking with a lot of customers, and have excellent phone etiquette.
What It'll Take to Succeed
You are passionate about educational services, and would love to be a part of our vision to improve access to high quality education in Africa. You’ll correspond with hundreds of customers across Nigeria to ensure they have a memorable learning experience.
You are empathetic, friendly, have great customer satisfaction mentality, enjoy talking with people and be ready to do whatever it takes to get customers to use our services. You must be great at establishing rapport with customers and colleagues.
You are persuasive, and have a proven ability to sell anything to anyone.
You have great listening skills to understand what the customer really wants and also have the patience to handle conversations effectively irrespective of the customer’s skill level.
You are organized and detail-oriented.
What We Offer
At Tuteria, we believe people who do great work deserve great support. Here are some of the benefits of joining our team:
N50,000 monthly salary and a percentage Commission of sales closed monthly.
Comprehensive medical insurance.
Annual learning development stipend.
10 days of paid leave excluding public holidays.
Up to 12 weeks of paid maternity / paternity leave.