Technical Operations Manager at AIKI Services

AIKI Services is a multisided platform linking home and business customers with trained qualified and German certified technicians for premium repair installation and maintenance services. AIKI Technicians have gone through a rigorous screening and training process before being onboarded on the platform.

We are recruiting to fill the position of:

Job Title: Technical Operations Manager

Location: Ikeja, Lagos
1st Reporting Line: Chief Executive Officer

Business Purpose / Objective

• Technical Operations Manager will design, plan, formulate, manage and develop a multiskilled technical operations in HVAC (VRF & VPN), Electrical & Plumbing trades to process budgets and coordinate the operational aspect of all technical and organization processes.

Core Working Relationships / Key Stakeholder
Internal:

• Heads of the respective departments
• Chief Operating Officer
• Skilled technicians

External:

• Partners
• Institutions
• Industries

Accountabilities (Responsibilities)

• Develop and implement technical operations strategies and initiatives to align with the overall business strategy
• Knowledgeable in HVAC (VRF & VPN), Electrical and Plumbing trades to improve technician’s technical ability.
• Carry out technical operations in an appropriate cost-effective way in trades for HVAC (VRF & VPN), Electrical & Plumbing.
• Formulate strategic and operational objectives
• Organize, assess and monitor training programs to educate technicians on standard operating procedures
• Ensure technical equipment and machinery are operational and efficient for all trades in HVAC, Electrical & Plumbing
• Mentor and motivate a technical team to put in their best effort to improve level of performance in HVAC, Electrical & Plumbing.
• Examine financial data and use them to improve profitability
• Improve operational management systems, processes and best practices for technicians.
• Maintain an up-to-date knowledge of technical processes in HVAC, Electricals & Plumbing functions and requirements
• Conduct annual staff appraisals and assessments to determine staff training needs of HVAC (VRF & VPN), Electrical & Plumbing trade for technicians
• Purchase technical materials, plan inventory and oversee technical efficiency
• Oversee the hiring, training, and monitoring of technicians for HVAC, Electrical and Plumbing.
• Ensure compliance with all company policies and procedures when performing job duties
• Conduct risk assessments to analyze risks and operational hazards for technicians in all trades such as HVAC, Electrical & Plumbing.
• Perform quality controls and monitor technical production KPIs
• Develop and implement health and safety policies to ensure a risk-free and safe work condition for technicians.
• Oversee the provision and supply of materials and products for a technical process.

Requirements

• B.Sc or HND in Engineering or its equivalent
• MSc. Or MBA in Engineering will be an added advantage.
• Minimum of 3 years’ experience in a similar role
• Requirements and Skills
• Strong communication skills
• Good leadership & Managerial skills
• Great negotiation skills
• Strong multitasking abilities
• Teamwork and delegation
• Outstanding organizational & operations skill.
• Good knowledge of trades such as HVAC (VRF & VPN), Electrical and Plumbing respectively.
• Proven work experience as a Technical trainer/Manager or similar role in HVAC (VRF & VPN), Electrical & Plumbing.
• Good knowledge of organization effectiveness and technical operations management.
• Hands-on experience on technical work in HVAC, Electrical & Plumbing, budgeting and forecasting.
• Familiarity with technical field work.
• Excellent technical operations, analytical and decision-making abilities and aptitude in decision-making and technical problem-solving.

Salary
Negotiable.

Application Closing Date
20th October, 2021.