AIKI Services is a multisided platform linking home and business customers with trained qualified and German certified technicians for premium repair installation and maintenance services. AIKI Technicians have gone through a rigorous screening and training process before being onboarded on the platform.
Technical Operations Manager will design, plan, formulate, manage and develop a multiskilled technical operations in HVAC (VRF & VPN), Electrical & Plumbing trades to process budgets and coordinate the operational aspect of all technical and organization processes.
Core Working Relationships / Key Stakeholder
Heads of the respective departments
Chief Operating Officer
Develop and implement technical operations strategies and initiatives to align with the overall business strategy
Knowledgeable in HVAC (VRF & VPN), Electrical and Plumbing trades to improve technician’s technical ability.
Carry out technical operations in an appropriate cost-effective way in trades for HVAC (VRF & VPN), Electrical & Plumbing.
Formulate strategic and operational objectives
Organize, assess and monitor training programs to educate technicians on standard operating procedures
Ensure technical equipment and machinery are operational and efficient for all trades in HVAC, Electrical & Plumbing
Mentor and motivate a technical team to put in their best effort to improve level of performance in HVAC, Electrical & Plumbing.
Examine financial data and use them to improve profitability
Improve operational management systems, processes and best practices for technicians.
Maintain an up-to-date knowledge of technical processes in HVAC, Electricals & Plumbing functions and requirements
Conduct annual staff appraisals and assessments to determine staff training needs of HVAC (VRF & VPN), Electrical & Plumbing trade for technicians
Purchase technical materials, plan inventory and oversee technical efficiency
Oversee the hiring, training, and monitoring of technicians for HVAC, Electrical and Plumbing.
Ensure compliance with all company policies and procedures when performing job duties
Conduct risk assessments to analyze risks and operational hazards for technicians in all trades such as HVAC, Electrical & Plumbing.
Perform quality controls and monitor technical production KPIs
Develop and implement health and safety policies to ensure a risk-free and safe work condition for technicians.
Oversee the provision and supply of materials and products for a technical process.
B.Sc or HND in Engineering or its equivalent
MSc. Or MBA in Engineering will be an added advantage.
Minimum of 3 years’ experience in a similar role
Requirements and Skills
Strong communication skills
Good leadership & Managerial skills
Great negotiation skills
Strong multitasking abilities
Teamwork and delegation
Outstanding organizational & operations skill.
Good knowledge of trades such as HVAC (VRF & VPN), Electrical and Plumbing respectively.
Proven work experience as a Technical trainer/Manager or similar role in HVAC (VRF & VPN), Electrical & Plumbing.
Good knowledge of organization effectiveness and technical operations management.
Hands-on experience on technical work in HVAC, Electrical & Plumbing, budgeting and forecasting.
Familiarity with technical field work.
Excellent technical operations, analytical and decision-making abilities and aptitude in decision-making and technical problem-solving.
Application Closing Date
20th October, 2021.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.