Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner










  
          Popular Jobs
Smile 360 Dental Specialists Job Recruitment (3 Positions)

Talents360.ng Job Recruitment (3 Positions)

Sovereign Finance Limited Job Recruitment (3 Positions)

Radisson Hotel Group Job Recruitment (3 Positions)

United Bank for Africa Plc (UBA) Graduate & Exp. Job Recruitment

MyRewin Technology Limited Management Trainee Job Recruitment (7 Positions)

Excel and Grace Consulting Job Recruitment (7 Positions)

Ruff 'n' Tumble Job Recruitment (5 Positions)

Troop Pharmaceuticals Limited Job Recruitment (4 Positions)

Quanlee Overseas Warehouse Nigeria Limited Job Vacancies (3 Positions)

HNJ Exclusive Job GOODY Bag - October Week Two UPDATE!

Latest Graduate & Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

Quality Executive - West and Central Africa at GlaxoSmithKline (GSK)

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

HNJobs (Recap): Remote / Work-At-Home Job Opportunities

Latest Entry-level & Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Revolutionplus Property Development Company Limited Job Recruitment (4 Positions)

Alfred and Victoria Associates Job Recruitment (5 Positions)

Remarkable Foods Limited Job Recruitment (16 Positions)

SPIE Oil & Gas Services Job Recruitment (16 Positions)

Efficacy Construction Company Job Recruitment (3 Positions)

PG Consulting Limited Job Recruitment (5Positions)

ENDS Today: Cormart Nigeria Limited Graduate Trainee Programme 2021

Renmoney Job Recruitment (3 Positions)

Arit of Africa Limited Job Recruitment (5 Positions)

Oxfam Nigeria Job Recruitment (4 Positions)

Oneport365 Job Recruitment (4 Positions)

Mooring Master Pilot at Chevron Nigeria Limited (CNL)

Norwegian Refugee Council (NRC) Job Recruitment (3 Positions)

Alan & Grant Job Recruitment (17 Positions)

United Bank for Africa Plc (UBA) Graduate Recruitment Programme 2021

Ebonyi State Government Recruitment for Facility Manager

Haul Affairs Services Internship Job Recruitment (3 Position)

Digital Central Consult Job Vacancies (4 Positions)

Tezza Business Solutions Limited Job Recruitment (5 Positions)

Lead Enterprise Support Company Limited Job Recruitment (9 Positions)

Artee Group Job Recruitment (4 Positions)

Jones Lang LaSalle Incorporated (JLL) Job Recruitment (8 Positions)

Proxynet Communications Limited Internship & Exp. Job Recruitment (3 Positions)

Kloverharris Limited Job Recruitment (7 Positions)

Hotel Capitol Job Recruitment (7 Positions)

Bolt Nigeria Job Recruitment (3 Positions)

Olive Prime Psychological Services (TOPS) Job Recruitment (7 Positions)

Synapse Services Job Recruitment (4 Positions)

BP Business Solutions Africa Job Vacancies (3 Positions)

Osten Laboratory Job Recruitment (3 Positions)

Ericsson Nigeria Job Recruitment


User Operations Specialist - Fraud Operations (Remote) at Paystack Nigeria

Posted on Mon 27th Sep, 2021 - hotnigerianjobs.com --- (0 comments)


Paystack is a technology company solving payments problems for ambitious businesses. Paystack's mission is to help merchants in Africa get paid by anyone, anywhere in the world. Over 9,000 of some of the best businesses in Nigeria use Paystack’s modern payments gateway, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.

We are recruiting to fill the position below:

Job Title: User Operations Specialist (Fraud Operations)

Location: Remote

About the Role

  • Paystack processes payments for thousands of businesses across Africa that receive hundreds of thousands of payments daily. Despite these payments being duly authenticated and passed through fraud prevention checks, bad actors are sometimes able to make fraudulent payments through social engineering.
  • This is where the User Operations Specialists in the Fraud Operations team come in. The Fraud Operations team serves as an intermediary between law enforcement, financial institutions, and the business that received the payment. We provide information required to investigate the fraudulent actor and work with the business to reverse payments where possible. Beyond this, we also provide valuable insight to our Product and Engineering teams to improve fraud systems.
  • We're able to do this by hiring smart, empathetic problem-solvers, and giving them custom tools that empowers them to accelerate growth for Paystack merchants.

What is the Scope of Responsibilities?

  • As a member of the Fraud Operations team, you'll lead a team of outsourced support agents to provide quick and helpful responses to law enforcement, banks and other payment processing partners who reach out regarding fraudulent payments.
  • You'll work with the Integrations and Key Accounts teams to advise merchants on how to design their products to minimize fraud. You'll also educate merchants through our self-serve Help Center documentation, webinars and one-on-one interactions to ensure they're operating according to best practice, and are collecting the right KYC information of customers for investigating reported fraudulent payments.
  • We're looking for someone passionate about fighting fraud, and who enjoys the puzzle of adapting to the ever-changing nature of fraud on the internet to help us make payments safer. If you believe this is you, we would love to partner with you to make this happen.
  • There has never been a better time to join Paystack. We're building the financial technology rails that thousands of businesses across several countries rely on to drive growth, and as a member of the User Ops team, you'll ensure a high level of operational efficiency that keeps us worthy of their trust.
  • This is a full-time role, and you'll report directly to the Customer Success Manager, Dispute Operations. The successful candidate will ideally be physically located within the GMT -1 to GMT +1 timezones. If you're based outside Nigeria, the role will require occasional travel to Lagos, Nigeria at least four times a year, when it's safer to travel.

We'll trust you to:

  • Work closely with our Business Process Outsourcing partners to ensure that fraud reports are attended to within our set SLA
  • Provide email and phone support to partners for any fraud related issues
  • Manage the refunds process end-to-end and ensure all refunds are initiated and completed
  • Review and handle requests escalated by other teams within Paystack to the Disputes team.
  • Notice when patterns deviate significantly from the norm, and then investigate and escalate as appropriate.
  • Use data analytics tools such as Excel and SQL to analyse our fraud data, and share trends and insights with the rest of the company
  • Monitor transactions to spot fraudulent patterns and work with the Fraud analyst to review and engage merchants and partners.
  • Educate merchants and partners about the dispute tools available to improve their disputes experience.
  • Represent Paystack at self-hosted and external events.

Requirements
You'll thrive as Paystack's User Ops Specialist (Fraud Operations) if you:

  • Have 2+ years working experience in a dispute resolution role
  • Have a solid understanding of card network rules, chargeback concepts and processes, and best practices regarding dispute resolution
  • Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language
  • Have an endless capacity for patience and calm, even when everyone around you is freaking out
  • Embody the principle of servant leadership: you have genuine empathy for business owners, their customers and you’re happy to go the extra mile to help them succeed
  • Are a strong problem solver. You genuinely enjoy getting into the weeds of customers' issues and finding both short and long term solution to problems
  • Are observant, paying attention to how the product and process works and proactively flagging and fixing issues where necessary
  • Have excellent analytical skills. You're able to interpret data and use information to make decisions.

Application Closing Date
17th October, 2021 at 11:59 PM WAT.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Instructions (Read carefully)

  • Click the Apply Now button to go to the application form, and answer the application question.
  • In your cover letter, please take care to explain how your professional and personal experiences have set you up to thrive in this role. This is important. We find that while unsuccessful applicants tend to simply summarize their CV, successful applicants are able to clearly articulate how their background makes them uniquely suited for this role.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *