Owens & Xley is a full service business consulting and advisory company located in Lagos, Nigeria. We love creating practical solutions that assist entrepreneurs navigate the day-to- day challenges of running a business.
At Owens and Xley Consults, everything we do is geared towards helping you build the business of your dreams and living the life you desire. Whether you are thinking of becoming your own boss or currently have your own business, we have solutions designed to support you.
We are recruiting to fill the position below:
Job Title: Retail Store Supervisor
Employment Type: Full-time
Summary of position
As the Retail Store Supervisor, you will contribute to the profitability of the retail operation by receiving, handling, and managing the inventory of merchandise as well as other supplies in a timely and organized manner.
You will also ensure the smooth and efficient running of the store, paying particular attention to customer service, ensuring our customers receive excellent service at all times. In addition, you are expected to drive sales, demonstrate commercial awareness and develop business strategies.
The role requires adaptability and flexibility together with a willingness to learn.
Main Duties and Responsibilities
Check merchandise and supply deliveries for accuracy, verifying that quantities received match bills of lading, purchase orders, and other documents.
Maintain ongoing and proactive communication with key partners about new arrivals, order overages and shortages, and delivery delays.
Accurate tracking and documentation of stock/ inventory by accounting for merchandise and supplies, you will enable compliance with designated inventory levels and help prevent run-outs.
Provide daily accounting and documentation
Participate in formal periodic inventory audits.
Carry out external transfers, damaged merchandise, and manufacturer returns.
Decrease store shrinkage by researching inventory discrepancies and reporting suspicious activities weekly.
Liaise with stockists on all matters relating to inventory
Maintain inventory weekly and quarterly by implementing purchase plans with all stockist
Maintain the record of receipts as well as issuance of items that are going out of the store to ensure accuracy and completeness
Ship merchandise and supplies in and out of inventory to internal locations, departments, and mailing/shipping providers. Specifically, this means that you will pull items from storage, physically move them, stock shelves, fill displays, use tracking and communication tools, pick, and package products.
Advise appropriate partners about product placement and new inventory levels. You will organize the stockroom or warehouse, and ensure that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained.
Enter stockroom data in appropriate databases.
Implement safety standards in handling customers’ stocks.
Implement mark-down & price changes directed by the business
Process damaged & returned product to the store, using company guidelines
Understand and apply new information, ideas and concepts
Juggle priorities, flexibility and adaptability regarding daily tasks and duties
Demonstrate a customer first culture within all operational efficiencies
Handle customer queries positively and professionally
Carry out store opening and closing procedures, receiving/processing deliveries and supervising cleaning
Follow the Company’s guidelines for all cash handling
Review and action replenishment needs regularly
Prepare detailed daily/weekly sales report.
Contribute ideas for displays and merchandising, adhering to the Company’s standards
Maintain excellent housekeeping standards throughout the store and stockroom
Promote and action customer orders and transfers
Ensure all pricing and tags are appropriate and meets the Company’s standards
Ensure strict compliance and monitoring of rules, policies and standards
Effectively plan and organise events with the Business Director as scheduled
Monitor and ensure strict compliance of the Company’s rules, policies and standards
Supervise the retail staff to ensure that they actively carry out their roles
Develop and arrange promotional and in-store display
Make timely payments of all monthly utilities and bills (i.e internet subscription, PHCN etc)
Carry out ad-hoc tasks as requested/ required
Business Development / Digital Channel Management:
Take pictures of products and post on the social media platforms
Create and post videos on social media platforms
Manage all social media pages
Efficiently manage and fulfil orders from the website
Develop creative design elements for the brand’s content marketing strategy
Develop influencer-marketing strategies that work for the primary purpose of increasing sales.
Interact with customers in the comment section
Content creation and management
Work proactively to determine and propose the Company’s marketing needs
Drive brand understanding and support throughout the organization
Champion/drive initiatives that support delivery of the brand promise
Maintain brand identity consistency
Conceive and implement cost reduction strategies following approval from the Business Director
Prepare reports and month-end overviews of current activities and monthly revenue forecasts as well as plans for future business development
Identify trends and insights, and optimize spend and performance based on the insights
Organize themed arrangement of stores
Create and manage sponsored ads
Conceive and implement solutions to make business self-run.
Reflect and understand the Company’s brand
Adhere to the Company’s dress code guidelines
Read and adhere to all company policies and procedures. Failure to comply will result in disciplinary action or termination.
HND / BSc in any related discipline
1 - 2 years experience as a Manager or similar executive role
Experience in the fashion industry is a plus.
Excellent communication skills
Able to work independently and flexibly
Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients
Adequate knowledge of implementing business processes and functions
Must have outstanding organizational and leadership skills
Excellent interpersonal skills
Strong adherence to principles and values
Entrepreneurial and commercial thinking
Capable of preparing management reports and correspondence
Highly organized and detailed
Loves to talk and socialize
Personable and approachable
Be creative and contribute new and innovative ideas.
Application Closing Date
26th October, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.