Retail Manager at Owens & Xley Consults

Owens & Xley is a full service business consulting and advisory company located in Lagos, Nigeria. We love creating practical solutions that assist entrepreneurs navigate the day-to- day challenges of running a business.

At Owens and Xley Consults, everything we do is geared towards helping you build the business of your dreams and living the life you desire. Whether you are thinking of becoming your own boss or currently have your own business, we have solutions designed to support you.

We are recruiting to fill the position below:

Job Title: Retail Manager

Location: Lagos
Employment Type: Full-time

Job Description

• In this role, you are expected to plan, implement and oversee the overall sales strategy for the Company.
• You are also responsible for the consistent delivery of excellent service and ensuring that customers have a pleasant experience when they interact with the brand.

Main Duties and Responsibilities

• Implement best standards for providing outstanding customer service in the retail store.
• Ensure the look and feel of the store adequately represents the brand.
• Conduct physical count of inventory to identify coherence of stock on the shop floor with system records.
• Coordinate the flow of goods from the stock room to the shop floor, and oversee merchandise replenishment.
• Liaise with the C.E.O to set sales targets for the store and ensure they are met/exceeded in due time.
• Inspire sales team (in-store and online) to meet and exceed set sales quota.
• Conduct daily, weekly, monthly, quarterly & annual sales analyses to measure profitability and progress.
• Monitor staff-to-customer interaction and ensure that the sales team uses refined language to communicate with customers.
• Assist sales teams with managing objections and closing deals at the store.
• Handle complex customer complaints with professionalism, protecting company reputation.
• Supervise sales team efforts and demonstrate teamwork by offering timely support where required.
• Conduct weekly sales team meetings to discuss the highs and lows of the week and strengthen team efforts for better outcomes.
• Ensure everyone is familiar with new products and able to discuss them with shoppers.
• Recognize and document records of top-performing products for strategic business decisions.
• Test and appraise staff knowledge on new products, services or promotions, etc.
• Conduct periodic customer needs assessments and recommend appropriate products & services.
• Analyze customer behavior & position items for better reception by upselling/cross-selling.
• Come up with initiatives for new product development where/when necessary.
• Prepare documentation, contract, reports, and all other paperwork related to sales.
• Represent the company in areas of public relations such as exhibitions, trade fairs, pop-up sales, etc.
• Perform occasional assessment of sales/store staff and recommend hiring and training needs where required.
• Advocate traditional and non-conventional sales techniques such as referral networking or customer loyalty programs that guarantee repeat purchases.
• Liaise with sales and logistics team for timely delivery of orders to customers’ destinations.
• Work closely with the Digital Channel Officer to drive attention to products that seem to drag.
• Conduct periodic profit and loss analysis to determine the success of implemented strategies, improve daily operations, reduce costs and increase revenue.
• Train the sales team to maximize sales opportunities during marketing events.
• Collaborate with the Accountant to resolve issues arising from discrepancies in physical/system sales records.
• Perform all other tasks as assigned.

Qualifications

• HND / B.Sc in any related discipline
• Minimum of 4 years experience as a Manager or similar executive role
• Experience in the fashion industry is a plus.

Additional Requirements:

• Highly professional
• Excellent communication skills
• Good report writing abilities.
• Sound knowledge of traditional/non-conventional sales techniques.
• Ability to set sales quota/targets and exceed them.
• Proficiency in MS Office Suites.
• Sound knowledge of POS systems & ERPs.
• An exhaustive knowledge of the fashion industry.
• Able to work independently and flexibly
• Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of customers
• Adequate knowledge of implementing business processes and functions
• Exceptional leadership, communication, and conflict management skills
• Excellent interpersonal skills
• Strong adherence to principles and values
• Strong business acumen & strategic thinking skills
• Capable of preparing management reports and correspondence
• Highly organized and detailed
• Loves to talk and socialize
• Personable and approachable
• Be creative and contribute new and innovative ideas.

Application Closing Date
26th October, 2021.