Customer Care Representative at Throne Investment Homes Limited (TIHL)

Throne Investment Homes Limited (TIHL) is a viral real estate development and construction company driven with the highest passion to provide the best living Home experience for all living in Abuja metropolis and beyond. TIHL has been projected to war against homelessness among the people of Nigeria and Africa in general. This has been set to be achieved through the organization of competent professional engineers whose expertise are competent enough to guarantee our objective. TIHL is also a platform for investment. By this we mean that our clients can pay for land or house and allow it to appreciate. If the property appreciates to the extent of your satisfaction, then we can help you sale the property on a good profit margin. At TIHL , we believe real dreams are beyond wishes and imaginations and that is why we don’t build house, but we build homes.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Central Business District / Abuja (FCT)
Employment Type: Full-time

Job Description

• Advising clients on the best products or services to suit their specific needs
• Answering customer and client questions
• Processing orders for customers
• Handling customer concerns and complaints
• Resolving customer issues
• Regularly contacting customers to ensure their experience with a product or service is positive
• Answering customer calls and directing them to the appropriate recipient
• Communicating with customers via mail, email or social media
• Schedule, change or cancel appointments on behalf of customers and clients
• Informing customers of upcoming promotions or deals
• Completing reports on customer satisfaction rates
• Polling customers to determine their level of satisfaction with the company's products and service
• Establishing positive rapport with all clients and customers via phone or in-pers

Qualification and Experience

• Bachelor's or Master's Degree in relevant field
• Minimum of 1 year

Skills:

• Data analysis
• Corroboration
• Forecasting
• Creative thinking
• Brainstorming
• Prioritizing
• Teamwork

Salary
N50,000 - N200,000 / Month

Application Closing Date
1st November, 2021.