Mobile Financial Services, MSIP Operations Assurance Manager at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: Mobile Financial Services, MSIP Operations Assurance Manager, Nigeria

Req ID: 582753
Location: Lagos, Nigeria

Job Description

• West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements.
• The role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets.
• The role is acting on behalf of Operations, typically for Group or more customer accounts.
• The role shall ensure that Ericsson Converged Wallet operates according to MSTOP/ITIL best practices.
• The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson.
• It will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of Ericsson Converged Wallet.
• You will be reporting to Head of Mobile Money Operations.

You Will:

• Own and execute Ericsson Converged Wallet Platform operational plans
• Support in resolution of Operations issues related to platform and customer queries.
• Own Change Management process and respective activities in designated countries
• Drive Weekly/Monthly Governance with MTN OPCOs in West region
• Customer management including C level during emergency situations
• Secure SLA/KPI fulfillment
• CAB Management Ericsson
• CAB Management Customer
• Team management located onsite as well as GSCs.
• Festive & event platform planning & presentation
• Responsible for Planning & Capacity management
• Audit Management (External & Internal)
• Weekly/Monthly Governance with GSC

Requirements
To be successful in the role you must have:

• Experience in Managed Services in Operational assurance or SME areas. 5+ Years
• Experience in E-Wallets solution 4+ years
• Proven knowledge of MSTOP, ITIL
• Experience in operating Managed Services tools. Primarily MSDP.
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development
• University Degree in Technology or Economics, preferably MSC, MBA or equivalent.

Application Closing Date
Not Specified.