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IT Service Desk Manager at ipNX Nigeria Limited

Posted on Tue 05th Oct, 2021 - hotnigerianjobs.com --- (0 comments)


ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: IT Service Desk Manager

Job ID: 96
Location: Lagos
Department: Information Systems and Technology
Function: Service Desk Management/Network Support
Reporting to: Head, IS&T
Travel Frequency: Occassional

Purpose of the Job

  • Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

Expected Key Results:

  • End User Satisfaction
  • Operational Excellence
  • End User Productivity

Educational Qualifications

  • A Bachelor's Degree (2.2) / HND (minimum of Upper Credit) in Computer Engineering, Electrical and Electronics Engineering or any IT related Degree.

Functional Skills:

  • Experience providing superior customer service and support
  • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
  • Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
  • Thorough knowledge of voice and data communications techniques and technologies.
  • Domain knowledge of Asterisk-based PBX

Work Experience:

  • 1-2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.

Other Requirements:

  • Knowledge of multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
  • Strong work ethic, detail-oriented as well as excellent oral and written communication skills.
  • Sound problem resolution, judgment and decision-making.
  • Strong interpersonal and organization skills, successful in working both independently and in a team environment.
  • Strong problem solving skills.

Application Closing Date
31st December, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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