Head of Operations (IT) at Kreateng

Kreateng is a software and creative design company that builds great products and makes brands more successful. As you know, software development encompasses many different skills and disciplines in the production and maintenance of applications in our days, we are a team of innovators and creative people that make creative projects.

We have passion, ideas, and ambition for interesting projects and plans to make them grow. At Kreateng, we build unique and creative web and mobile applications that will make your brand more successful.

We are recruiting to fill the position below:

Job Title: Head of Operations (IT)

Location: Lagos
Employment Type: Full-time

Overview

• We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.
• Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions.
• You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.
• You will assign and direct all work performed in the bank and to supervise all areas of operation.
• You will manage staff, foster a positive environment and ensure customer satisfaction and proper operation.
• The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.
• If you’re also committed to productivity and compliance, we’d like to meet you.
• Ultimately, you’ll ensure our operations run smoothly and that people are productive.

Responsibilities

• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements
• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business operation plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of bank’s personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with the management on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

Requirements

• Proven experience as Head of Operations, Operations Director or similar leadership role
• Familiarity with all business functions including HR, finance and IT
• Experience with implementing IT systems
• Knowledge of product management and business reporting
• Good with numbers.
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude
• Sufficient knowledge of modern management techniques and best practises
• Ability to meet sales targets and production goals
• Familiarity with industry’s rules and regulations
• Excellent organizational skills
• Results driven and customer focused• Leadership and human resources management skillsV

Application Closing Date
18th October, 2021.

How to Apply
Interested and qualified candidates should send their updated CV to: hello@kreateng.com using the Job Title as the subject of the email.