IT Support Officer at a Foremost Commercial Bank - Tribest Corporate Support Limited (6 Openings)

Tribest Corporate Support Limited - Our client, a foremost Commercial Bank is recruiting to fill the position below:

Job Title: IT Support Officer

Locations: Ogun, Ondo, Ekiti, Kwara, Osun and Oyo
Employment Type: Full-time
Industry: Financial Institution

Job Description

• The ideal candidate will be responsible for providing technical assistance and support, related to computer systems, hardware, and software, networking solutions.

Job Duties & Responsibility

• Takes responsibility for understanding client requirements and coordination of the fulfillment of those requirements.
• Provide input into the IT service continuity, planning process and support plan implementation.
• Work with systems development teams to create a business readiness plan and coordinate project transition to production for the organisation.
• Evaluate, analyse and provide feedback on end-user experience with the use of deployed IT solutions/services provided.
• Manage the installation and decommissioning of end-user applications and hardware devices.
• Contribute to IT service availability by coordinating field support/diagnostics across given areas or locations.
• Manage external hardware, devices and systems of end-user e.g. PC, Printer, ATM/POS, etc
• Monitor IT service delivery  and generate reports/dashboards.
• Execute efficient desktop support services in line with approved procedure.
• Initiate, monitor actions to investigate and resolve problems affecting end-user IT services across all department.
• Manage IT-Business communication in a way to promote both operational and innovation initiatives of IT and keep customers informed of all services provided.
• Perform other duties as may be assigned.

Requirements & Qualifications

• Candidate must have B.Sc / HND in Computing Science, Engineering
• Candidate must be below 27 years old and completed NYSC.
• Minimum of 1-2 years of work experience
• Excellent communication skills (verbal and written).
• Strong knowledge of IT Services and Information Systems processes and components.
• IT and Information systems certification will be an added advantage.
• Passion for IT related challenges and must be a team player.

Core Skills/Competencies:

• The ideal candidate should have strong service desk skills
• Strong knowledge of Client/Customers Services Engagement
• Ability to take responsibility and execute task.
• Excellent data management skill
• Ability to solve problem
• Posses good knowledge of application support and IT operations
• Strong network support skills and system configuration
• Candidate must have knowledge of porting and software Integration
• Ability to handle system installation and decommissioning across department and locations.
• Excellent knowledge on system information security.

Remuneration

• Salary: N75,000 - N80,000 / month.
• Benefits: Pension, HMO, Leave, etc.

Application Closing Date
1st December, 2021.