Renewal, Rentention & Activation Officer at VDT Communications

VDT Communications - We operate one of the most advanced and reliable communication networks in the country with a broad product suite backed by trustworthy, dependable customer service.

We are recruiting to fill the position below:

Job Title: Renewal, Rentention & Activation Officer

Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Collaborate with internal stakeholders to identify subscribers at risk of termination and execute proactive outreach and intervention(using 30, 60 and 90 day guide)
• Develop strategies in collaboration with marketing aimed at reducing churnrates, in line with VDT service policy
• Champion the launch and development of client retention offers to guarantee customer loyalty and return on investment Maintain data of all revenue, attrition and retention management activities
• Work to achieve monthly targets of renewal and churn won back
• Actively engage churned clients to understand reason for their inactivity.
• Escalate findings to Management and ensure amicable resolution.
• Take ownership of the client satisfaction survey and ensure feedback is incorporated to policies and processes for continuous improvement.
• Manage the subscriber nursery and ensure delightful experience with new joiners.
• Coordinate invoicing and processing of payment to corporate customers.
• Develop deep knowledge of VDT product and service offerings and communicate same to clients as required.
• Work with various departments to advocate for the customer in an effort to walk through obstacles and resolve issues.
• Institute survey for churn won back to incorporate their feedback for continuous improvement.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 2 - 3 years work experience.

Salary
N80,000 - N100,000 monthly.

Application Closing Date
15th October, 2021.