Customer Support Executive at HR Aid Consults

At HR Aid, we provide consulting services in the area of Human Resource Management. Our focus is in helping our clients hire, engage and retain the best talent. We offer professional services in Talent Recruitment and Selection, HR Policy Development, Compensation & Benefits Structure Development, Performance Management and HR Advisory.

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Lekki Phase 1, Lagos
Employment Type: Full Time

Job Overview

• As a Customer Support Executive, you will be responsible for attracting potential customers by answering product service questions, resolving customer queries, recommending solutions and guiding product users through features and functionalities to ensure customer satisfaction.

Key Responsibilities

• Responsible for supporting the users of our tech platform
• Respond to all enquiries from users via email, social media and live chat
• Respond to inbound and outbound phone calls
• Escalate thorny issues to the technical support team for fast resolution
• Follows up with members of the technical support team on behalf of customers
• Follows up with customers to assure them that their issue is being worked on
• Maintain the self-serve Help Desk knowledge base
• Highlight ideas for how to improve the product and better serve businesses and their customers.

Person Specification

• HND / Bachelor's Degree
• 1+ years' experience in a customer support role
• Proficiency using MS office suite
• Experience working in a Fintech/Investment Firm willl be an added advantage.
• FEMALES preferably
• Professional approach to managing situations and solving problems
• Ability to ensure best practices and procedures are followed
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Good organizational skills
• Ability to work under pressure and prioritize
• Attention to detail and accuracy.

Salary
N100,000 monthly.

Application Closing Date
21st October, 2021.