Technical Customer Support at HRBP Limited

HRBP Limited, also known as “Human Resource Business Partners” is a Human Resource Management Consulting company, focus on delivering human resource solutions for various sizes of organizations in areas of Talent Acquisition, Development, Management, Organization Planning, Development and Improvement.

We provide full HR Consultancy service regardless of client headcount or location in Nigeria. We deliver customized HR Consultancy service for all sizes of organizations.

We are recruiting to fill the position below:

Job Title: Technical Customer Support

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a young, smart and self-driven Technical Supportwith robust experience in troubleshooting and managing POS software and hardware issues and managing large number of customers using relevant CRM software (e,g JIRA, a must)

Responsibilities

• Providing help and answers to the customers’ issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Technical support representatives use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
• Guidance of the users to support them in becoming more productive
• Support in the development of programs to train the customer on how to properly use the products
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Evaluation of the systems’ problems to recommend enhancements
• Respond to emails and online chat requests for technical support
• Taking ownership of customer issues reported and seeing problems through to resolution
• Fix terminal software issues
• Escalateterminalhardware issues to partners
• Terminal assignment and retrieval
• Upload terminals details TMS
• Respond to complaints on all channels(Whatsappand emails)
• Converse with partners on issueresolution
• Treat and resolve missing transactions.

Requirements

• Degree in related field
• At least 3 to 5 years practical help desk or customer support experience
• High customer and service orientation
• Well-developed communication and analytical skills
• Good knowledge of the operating systems and relevant hard- or software
• Good problem-solving skills and focus on quality
• Serenity in challenging situations

Application Closing Date
21st October, 2021.