Customer Onboarding Specialist at Toc Consult

Toc Consult is a consulting firm that carries out all HR-related activities.

We are recruiting to fill the position below:

Job Title: Customer Onboarding Specialist

Location: Lagos
Employment Type: Full-time

Responsibilities

• Educate customers and ensure best practices are in place to enhance expectations
• Take customer feedback seriously and ensure proper tool usage
• Ensures that our customers get the value they sign up for always
• Ensuring new customers have the necessary assistance to make their first purchase
• Encourage innovation in customers by making them feel more comfortable around the product.
• Surveying customers to know more about their needs and requirements
• Measure activation rates of customers during onboarding and customers achieve their goals
• Creating and re-thinking the onboarding flow based on customer activation rates
• Plugging gaps with communication via phone or email
• Continuously educate, empower customers till they reach the aha moment.
• Act as a bridge between customer’s expectations and company’s objectives

Requirements

• Interested candidates should possess relevant qualifications with at least 2 years of work experience.
• Experience in customer onboarding, support, implementation, and more
• Proven complex problem-solving capabilities
• Good at facilitating meetings and virtual workshops
• Simple and effective communication skills
• Project management experience.

Application Closing Date
30th October, 2021.