Bridal Experience Advisor at Imad Eduso - Owens & Xley Consults

Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies.

We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions that ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.

We are recruiting to fill the position below:

Job Title: Bridal Experience Advisor

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• In this role, you are responsible for providing outstanding client service to Imad Eduso’s clients.
• You will serve as the first point of contact to our clients, respond to, and provide relevant information about our services, and ensure a friendly and pleasant experience.

Duties and Responsibilities

• Respond to inquiries across all communication channels.
• Schedule consultations with clients via preferred communication channels, or in-store.
• Confirm payments with the Finance Officer, and send consultation summary (sketches, digital illustrations, fabric samples, measurement details, etc) to clients for review and approval.
• Follow up with clients and ensure design specifications and production requirements are approved.
• Send invoices to clients once designs have been acknowledged and approved.
• Provide regular feedback to clients on the status of their outfits.
• Liaise with clients and schedule fittings.
• Liaise with the production supervisor on alteration needs and follow up till alterations are made.
• Interact with clients to schedule pick-up/delivery dates. Manage clients’ feedback and complaints.
• Maintain a sound knowledge of service offerings and ensure accuracy in the information provided.
• Adopt proactive and intuitive techniques to increase client experience by providing suggestions for services that match our clients’ interests.
• Send out congratulatory and appreciation emails to clients after their event.
• Perform other tasks as assigned.

Academic Qualifications, Professional Certifications

• Bachelor’s Degree or HND in Marketing, Mass Communication or in a related field.
• 3 - 4 years experience in client experience management, sales, or a marketing role.
• Experience in the luxury fashion and lifestyle space is an added advantage.

Competency and Skill Requirements:

• Excellent written and verbal communication skills.
• Demonstrated ability to turn consumer insights into brand actions.
• Must exhibit an entrepreneurial and creative approach in developing new and innovative ideas.
• Knowledge of online customer relationship management platforms and channels.
• Proficiency in MS Office package.

Salary
N100,000 - N120,000 Monthly.

Application Closing Date
20th October, 2021.