Customer Service Representative at Beacongate Limited

Beacongate Limited is a one stop business solution provider company offering a wide range of HR support services to organisation in the area of advisory, recruitment, training, business coaching, outsourcing and HR services. Our reputation for quality consulting services and results are outstanding as our clients are able to focus their management skills and technical resources on their core competence. We have been able to harness the power of our teams to deliver exceptional services across diverse industries such as banking, telecommunication, oil & gas, construction, hospitality and manufacturing among others.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service teamsales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 3 - 4 years work experience.

Salary
N100,000 - N120,000 monthly.

Application Closing Date
28th October, 2021.