Customer Service Representative at Kulture Image

Kulture Image is a leading print and creative company that offers printing and designs to clients around the globe. We have upheld our promise to Quality Printing and highly creative graphic design services through the years and have gained invaluable expertise in Brand Experience, Consultancy and Communications Services such as company brochures, prospectus, book publishing, wedding souvenirs, T-shirts, etc.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Palmgrove, Lagos
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 5 years work experience.

Salary
N50,000 - N70,000 / month.

Application Closing Date
29th October, 2021.