Customer Care Officer at HOR Logistics and Transport

HOR Logistics is one of the fastest-growing in the Logistics and Transportation industry. We offer local deliveries within Lagos and Abuja, International Deliveries to and fro U.S. and UK, Cargo Storage and Online Checkout Assistance.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Surulere / Tejuosho, Lagos
Employment Type: Full-time

Job Description

• We are recruiting Customer Care Officers (CCOs) who will be responsible for assisting customers with processing transactions, such as payments, resolving complaints, and answering questions.

Responsibilities

• Providing excellent customer service on a consistent basis.
• Informing customers about our products and services.
• Tracking, recording, reporting, and storing information related to transactions, following up of customers items, ensuring all information is accurate and complete.
• Keeping a clean, organized work area and a professional appearance.
• Handling transactions, and confidential information in a responsible manner.
• Track information and generate reports.
• Following all supply chains security regulations and procedures.

Requirements

• Must possess a minimum of OND, HND and B.Sc (in any discipline).
• 1 - 2 years work experience.
• Must be young, sound and smart.
• Must possess excellent communication skills (written and spoken i.e., be able to speak English fluently and communicate properly).
• Must be computer literate, proficient in the use of basic computer software / programs i.e., Microsoft Office (Excel, PowerPoint, Word etc.)
• Must possess excellent customer service traits / skills.
• Must be smart, confident, attentive to details and a quick learner.
• Candidates must be able to multi-task.

Application Closing Date
31st October, 2021.