Customer Service Officer at Soul Food Restaurant

Soul Food Restaurant is a restaurant located in the heart of Yaba, Lagos, serving both continental and intercontinental dishes.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Akoka / Yaba, Lagos
Employment Type: Full-time

Duties and Responsibilities

• Answer customer inquiries via phone, email, social media platforms and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Attend weekly staff meetings
• Participate in team-building activities
• Develop a rapport with customers
• Make recommendations to management to improve customer experience.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• A minimum of 2 years work experience.

Application Closing Date
15th November, 2021.