Collaboration Specialists at Development Alternatives Incorporated (DAI) - Abuja & Lagos

Development Alternatives Incorporated (DAI) is an international development company. For more than 45 years, we have worked on the frontlines of international development, tackling fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. Currently, DAI is delivering results that matter in some 80 countries.

Our development solutions turn ideas into impact by bringing together fresh combinations of expertise and innovation across multiple disciplines. Our clients include international development agencies, international lending institutions, private corporations and philanthropies, and national governments.

We are recruiting to fill the position below:

Job Title: Collaboration Specialist

Job Code: 6166
Locations: Abuja and Lagos
Department: IT Administration, Security, & Project Management
Reports to: Associate Manager, Knowledge Management Systems

Function of the Position

• The Collaboration Specialist provides support to business users of DAI’s collaboration tools including SharePoint, Teams, Yammer, OneDrive and other applications so that employees can have a productive digital workplace experience.
• Primary responsibilities include user training and outreach, business requirements gathering and analysis, content management, SharePoint site design & creation, and user support and troubleshooting.
• The Collaboration Specialist focuses primarily on supporting users and business needs based in the UK and Europe.

Roles and Responsibilities
User Training and Outreach:

• Provide training to users about how to effectively use DAI’s collaboration tools.
• Conduct outreach to raise awareness about features and capabilities in DAI’s collaboration tools.
• Engage with users to understand how they are using DAI’s collaboration tools. Publicize successes and help resolve challenges.
• Support the change management process and adoption when new tools and processes are introduced.
• Develop and share user guides and training material.

Business Analysis:

• Engage with business users to understand their needs, challenges and related business processes when a digital solution is proposed or requested.
• Prepare requirements documents that clearly describe the issue, context, and needs for collaboration tool requests.

Solutions Development and Management:

• Create and customize intuitive and engaging SharePoint sites in adherence to users’ requirements.
• In collaboration with developers, system administrators and other digital staff design and implement solutions that address business needs using DAI’s collaboration tools.
• Plan for the migration of files from file server to cloud storage.
• Provide strategic direction for and ensure the smooth functioning of DAI’s Microsoft 365 platform, DAIconnect, to ensure relevance and usefulness to DAI staff.

User Support and System Documentation:

• Work with users to resolve support tickets related to Microsoft 365 collaboration tools in a timely and customer service-oriented manner.
• Create and maintain documentation about configurations and processes managed through DAI’s collaboration tools for reference by IT staff.

Minimum Qualifications

• Grade 7: 4 years of professional work experience and a Bachelor's Degree or 2 years of professional work experience and a Master's degree.
• Grade 8: 5 years of professional work experience and a Bachelor’s degree or 3 years of professional work experience and a Master's degree.
• Grade 9: 7 years of professional work experience and a Bachelor’s degree or 5 years of professional work experience and a Master's degree.
• Proven experience using digital collaboration tools, such as SharePoint, Teams, Confluence, Slack, Asana or similar software, for workplace productivity.
• Demonstrated ability to train users and take a lead role in facilitating behavior change.
• Excellent English language skills (written and spoken).
• Customer service oriented.
• Ability to communicate effectively at all levels within the business.
• Team player with can-do attitude.
• Excellent problem-solving skills.
• Ability to multi-task and remain calm under pressure.
• Equivalent combination of education and experience will be considered.

Preferred Qualifications:

• Experience using the Microsoft 365 suite of tools, particularly with SharePoint, Teams, Yammer, OneDrive, Stream and Forms.
• Experience providing end user support.

Application Closing Date
Not Specified.