Customer Service Representative / Marketer at a Logistics Company - Eden Solutions & Resources

Eden Solutions & Resources Limited  -  Our client, a logistics company in Wuse 2, Abuja, is recruiting to fill the position below:

Job Title: Customer Service Representative / Marketer

Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Responsibilities

• This person will be responsible for attending to clients frequently and be involved in social media and physical marketing.
• Receive phone calls on behalf of the company
• Generate sales leads
• Carryout social media and physical marketing when the need arises.
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with clients through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions
• Take the extra mile to engage customers

Requirements

• Minimum of Bachelors Degree or HND from a recognized higher institution.
• Minimum of 2 years’ experience as a Customer Service Rep or Marketer.
• Strong phone handling skills and active listening.
• Candidate must be a fast learner with have willingness to be trained.
• Must have the ability to adapt and respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Must have good knowledge of Abuja terrain.
• Must be computer literate, and can use smart phones effectively.

Salary
N45,000 per month.

Application Closing Date
15th November, 2021.