Analyst, IT Channels Support Retail / Digital Support at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Analyst, IT Channels Support Retail / Digital Support

Job Identification: 284
Location: Head Office, Lagos

Job Description

• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure ((FIP (In Branch), FIP Service (In & Out), FirstMonie, FirstMobile, USSD, WhatsApp Application, FirstAdvance, MCASH). in order to maintain and support operations and ensure compliance to relevant standards
• Provide technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure. ((FIP (In Branch), FIP Service (In & Out), FirstMonie, FirstMobile, USSD, WhatsApp Application, FirstAdvance, MCASH).
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
• Test, debug, document and analyze performance of channels applications and infrastructure components
• Provide support to all environments (production, test, QA, development, etc.), channels infrastructure implementation and patch management
• Conduct event, fault and performance management
• Fulfil service requests and perform routine maintenance and support activities within SLA
• Detailed stakeholder engagement in issue resolution and adherence to escalation matrix
• Provide innovative solutions to problems, developments and integrations in the Channels eco-system
• Background to Mid-Level knowledge in modern IT technologies and domains to support and advance the Channels Systems
• Prepare and design reports on Systems availability and performance.

Job Requirements
Education:

• Minimum of a First Degree or its equivalent in a IT related discipline.

Experience:

• Minimum of 3 years Post -NYSC experience.

Application Closing Date
5th November, 2021 at 04:33 pm.