Team Lead, Subsidiaries Channels Support at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Team Lead, Subsidiaries Channels Support

Job Identification: 271
Location: Lagos

Job Description

• Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (VIA Card issuance/Expression, Remita, First Online Banking, FirstDirect etc.) to maintain and support operations and ensure compliance to relevant standards
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
• Assist with channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)
• Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
• Avail and equip the team with knowledge on best practices and procedures in Channels System domain
• Drive Incident and Problem management
• Test, debug, document and analyze performance of channels applications and infrastructure components
• Assist with routine evaluations of resource requirements necessary to maintain and/or expand service levels
• Fulfil service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to Channels systems
• Provide support to all environments (production, test, QA, development, etc.)
• Conduct event, fault and performance management
• Detailed stakeholder engagement in project/problem management issue resolution and adherence to escalation matrix
• Provide innovative and relevant experience to problems, developments and integrations in the Channels eco-system
• Knowledge and expertise in modern IT technologies and domains to support and advance the Channels Systems

Requirements
Education:

• Minimum of a First Degree or its equivalent in a IT related discipline
• Masters or a recognized professional certification will be an added advantage.

Experience:

• 5+ years of experience in channels system support/ administration
• 1+ years of management experience.

Application Closing Date
5th November, 2021.