Senior Analyst, Core Banking Support (EOD Operations) at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position of:

Job Title: Senior Analyst, Core Banking Support (EOD Operations)

Job Identification: 303
Location: Lagos

Job Description / Responsibilities

• Review daily EOD reports and error logs and resolve any issue identified.
• Review the daily morning check report.
• Provide guidance during User review and User Acceptance Test to ensure changes to production meet operational standard
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
• Assist in closure of all internal and external audit exceptions as it relates to all core applications
• Ensure that SLA with vendors are monitored, reviewed and updated to deliver the expected values to the bank
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Ensure all application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
• Fulfil service requests and perform routine maintenance and support activities
• Monitor and ensure proper tracking of expiration of application certificates as it relates to core applications
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications
• Resolve all internal and external audit exceptions as it relates to Core Banking/Other Applications
• Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
• Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
• Review all income generating processes and activities with stakeholders (Business and developers) to maximize revenue recoup and minimize income loss
• Review team’s daily monitoring report to
• Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
• Update the team’s SOP with new and modified processes and activities.

Requirements
Education:

• Minimum of a First Degree
• Masters or a recognized Professional certification in an IT related discipline will be an added advantage.

Experience:

• 5+ years of experience in systems support/ administration.

Application Closing Date
04:15 pm: 5th November, 2021.