Analyst, Subsidiaries MIS & 3rd Party Application Support at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Analyst, Subsidiaries MIS & 3rd Party Application Support

Job Identification: 330
Location: Head Office, Lagos

Job Description

• Conduct proactive monitoring, operation and maintenance of applications to support business operations and ensure compliance to relevant regulatory and industry standards
• Provide technical direction in requirement definition, planning, coordination and implementation of applications
• Ensure prompt and effective delivery of applications to users
• Assist with application configurations and problem and incident management to ensure IT service continuity and supply
• Provide support to all applications in production environment
• Conduct event, fault and performance management
• Contribute to routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Ensure all application issues are resolved and documented
• Fulfil service requests and perform routine maintenance and support activities
• Liaise with application vendors and local representatives for support and issues resolution
• Assist in the preparation and documentation of processes and procedures for effective applications support and management
• Ensure that new patches are tested and deployed in accordance with industry best practice
• Escalate and track resolution of users’ issues arising from application usage to the appropriate vendors
• Ensure that changes based on requests for change are well documented while applying change control procedures.
• Identify trends of technical issues and their root cause and work with the application OEM to provide permanent resolution.
• Monitor and ensure that issues logged against the team are promptly resolved and updated on the service request platform
• Perform other duties as may be assigned by the  Team Lead, SSA Payments & 3rd Party App Support.

Job Requirements
Education:

• Minimum of a First Degree or its equivalent in an IT related discipline.

Experience:

• 2 Years Post NYSC cognate experience.

Application Closing Date
5th November, 2021 at 04:13 pm.