Analyst, Core Banking (EOD Operations Support) at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Analyst, Core Banking (EOD Operations Support)

Job Identification: 289
Location: Head Office, Lagos

Job Description

• Conduct proactive monitoring, operation and maintenance of core banking application- Finacle (Nigeria & Subsidiaries) for optimal performance and ensure compliance to relevant standards
• Ensure prompt and effective delivery of Finacle application to users
• Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
• Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations of Finacle application meet the bank’s operational standard.
• Participate in User review and User Acceptance Test of Finacle application to ensure changes to production meet operational standard
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Ensure all Finacle application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
• Fulfil service requests and perform routine maintenance and support activities of Finacle application
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications
• Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
• Assist with the execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
• Generate team’s daily monitoring report of Finacle application
• Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
• Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
• Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
• Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities.

Job Requirements
Education:

• Minimum of a First Degree
• A recognized professional certification or IT related discipline will be an added advantage.

Experience:

• Minimum of 3 years Post NYSC experience.

Application Closing Date
5th November, 2021 at 04:25 pm.