Front Desk Officer at Skin101 Clinics Limited

Skin101 Clinics Limited - We are a medical service provider located in the heart of Abuja. Our focus is on diagnosing and treating cosmetic and non-cosmetic skin conditions in all ages, improving physical appearance while emphasizing preventive medicine and the overall health and wellness of patients through the anti-aging and wellness medical services we provide. We offer a wide range of treatments, products and services for skin of color while offering every patient a very individualized and customized plan to help them not only fulfil their goals of healthy, flawless skin and looks but helping them maintain good internal health as well.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja

Position Overview

• We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
• The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Schedule appointments and workflow between clients and creative staff
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Maintain a positive, emphatic, and professional attitude towards customers always
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Answer all incoming calls and redirect them or keep messages
• Receiveletters, packages etc. and distribute them
• Monitor office supplies and place orders when necessary
• Take up other duties as assigned (travel arrangements, schedules etc.).

Requirements

• Must possess a minimum of HND or B.Sc. in a related field
• Must have at least 2 years of proven working experience in a similar role
• Customer service orientation and ability to adapt/respond to different types of characters
• Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and clients
• Strong phone contact handling skills and active listening
• Knowledge of office management and basic bookkeeping
• Good organizational and multi-tasking abilities
• High attention to details and being able to prioritize workload
• Excellent communication and presentation skills.

Salary
Attractive.

Application Closing Date
9th November, 2021.