Contact Center Agent at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Contact Center Agent

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal / team qualitative and quantitative targets.
• Seize opportunities to up sell products when they arise.

Requirements

• B.Sc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) qualification in any field.
• Minimum of 1 year work experience.
• 28 years and below.

Salary
N80,000 monthly and other benefits.

Application Closing Date
Monday, 1st November, 2021.

Interview Date
Monday, 1st November, 2021.