Travel Agency Manager at a Leading Travels and Tours Agency - Talents360.ng

Talents360.ng - Our client, a leading Travels and Tours Agency, is recruiting to fill the position below:

Job Title: Travel Agency Manager

Location: Lagos Island, Lagos

Job Summary

• We are seeking for a Travel Agency Manager with great enthusiasm for traveling.
• You will be responsible for promoting and managing the day to day activities of the Agency.

Responsibilities

• Provide Technical Back Up for the Agency in the areas of: Reservation /Ticketing and Competitive Fare Pricing Cost Effective and Convenient Itinerary and Travel Routes for Passengers.
• Management of Customer Relationships
• Maintenance of Data and Records to Facilitate: Decision Making, Performance Monitoring; and Effective Management
• Provision of Necessary Back-Up to the Accounts Function to Enhance and Facilitate: Customer Invoicing Processes
• Credit Control and Monitoring
• Processing and Collection of Refunds from Partner Airlines
• Train and supervise products selling/customer facing staff in compliance with IATA regulations.
• Supervise the efficient operations and drive performance of the assigned team in order to achieve revenue, yield and volume targets.
• Ensure team compliance with all reservation policies and procedures and standards of client service.
• Handle day-day problem resolution;
• Assign duties, responsibilities, staff roster and leave records of assigned teams.
• Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement(i.e schedule trainings, shadowing for new joiners etc)
• Handling of all BSPLink and GDS related matters (i.e ADMs, ACMs, Refunds application and Query, Issuing of tickets, Reissue, Queues, EMDs etc)
• Assist in area budgeting
• Responsible for maximizing sales/revenues for the company through the efficient and effective sale of all products and ensuring that all team members understand the business goals and targets.
• Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.
• Liaise with trade partners as required.
• In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained.

Requirements

• A Bachelor's Degree in Tourism, Travel, Hospitality or any related field.
• A minimum of 5 years experience in the travel industry.
• Certification in travel or hospitality may be advantageous.
• Knowledge of travel management processes.
• The ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).
• Excellent attention to detail and organizational skills.
• Good communication, customer service, and interpersonal skills.
• Strong leadership and business development skills.

Application Closing Date
Not Specified.