Agency Banking Partner at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Agency Banking Partner

Location: Nigeria

Job Objective

• The role objective is to provide adequate guidance on Agency Banking for market facing staff (DSEs/PCMs, etc.) with a view to maximizing returns on performance.

Roles & Responsibilities
Product Design & Management:

• Determine and analyse market requirements for specific product. 
• Own and manage product within different industry as may obtain, and ensure  maximum return is achieved. 
• Present market trends and gather reliable/accurate market intelligence to ensure development of relevant product. 
• Provide adequate guidance for product by actively managing the product lifecycle with a view to maximizing returns. 
• Report on product performance against targets with action plan 
• Recommend changes to existing products to meet market requirements. 
• Present market trends within portfolio and competitor market trend. 
• Assist in the execution & deployment of product requirements such as segment/the agent needs, high-level product characteristics etc. 

Partnership Management:  

• Responsible for recruitment of value adding Super Agents/Agents that will enhance segment performance 
• Maintain up to date regular documentation (Service Level Agreements SLA, correspondences etc.) for all Super agents and Agent Network Managers
• Ensure resolution of Super agents/agents related complaints. 
• Obtains and maintains regular market data related to Agents’ relationships. 
• Responsible for driving Agent/Super agent’s activities
• Management of Branding of Agent locations, marketing support and collateral
• Pre- qualification assessment for POS deployment for Agents/Super Agents
• Review and engagement of Agents on performance
• Training of Agents and Super Agents
• Deployment and Monitoring of BVN machines
• Effective expense management of areas under their supervision

Engagement with Branches, Retail Analysts & Digital Sales Managers:

• Coordinates the required engagement with Risk Management and Compliance unit to monitor and ensure applicable offerings follow the bank’s policies and regulatory requirements.
• Liaises with Customer Fulfilment Centre & Customer experience to understand the major complaints and concerns of the customers as it obtains specific propositions and work with applicable stakeholders for a lasting resolution.

Candidate's Profile

• We are searching for a performance-driven individual who will have the overall responsibility to deliver compelling value and experiences to their agents, active agent rate and to ensure profitability of the agents & segment.
• S/he will work with multiple stakeholders across the Bank & other external parties to deliver this value.
• The Candidate must be computer literate with high proficiency level in Microsoft Excel, Word and PowerPoint.
• Excellent presentation skills. 
• Own and manage product within assigned region.

Knowledge Required:

• Sound knowledge of business and management principles. 
• Sound knowledge and understanding of the policies and procedures applied within the Industry and the effect and impact on business.

Skills Required:

• Ability to interact with people at all levels in the organization and in the socio-economic environment. Additionally, must be able to ability to win confidence and support of multiple constituencies 
• Ability to understand different audiences and lay the groundwork for important decisions. 
• Ability to function at the detail level whilst bearing the big picture in mind. 
• Display sound business and decision making skills, while at the same time being results oriented, driven and prepared to go the extra mile.
• In addition, must possess the ability to respond calmly in the face of stress 
• Ability to think innovatively and always striving for improvement in processes. 

Application Closing Date
5th November, 2021.